Privacy Statement

We want to assure you that your personal information is stored safely and never shared with anyone. Period.

You are in control of your information

By default, other than authorized Copay Solutions management and your Advocate, you are the only user who can view and edit your information. You can completely delete your information from the Copay Solutions system at any time.

How Copay uses your information

We store your billing and insurance records for your convenience. Only your current billing and insurance correspondence are necessary to have on hand in order for our Medical Financial Advocates to represent your interests to the hospitals and insurance companies.

Copay Solutions may aggregate data to publish trend statistics and associations. For example, Copay Solutions might analyze trend data around how many customer of a given health plan use a given hospital vs. a competing hospital. None of this data can be used to personally identify an individual.

How Copay Solutions protects your information

Only the Medical Financial Advocate assigned to your account has access to your billing and insurance correspondence, and the Copay Solutions system is well equipped with safeguards that protect your personal data. Your data is never downloaded to local computers or transported on laptops or removable storage media. Our web server uses RSA public key authentication and the latest security patches to ensure that your information is protected.

Copay Solutions and HIPAA

Unlike a doctor or health insurance company, Copay is not regulated by the Health Insurance Portability and Accountability Act (HIPAA), a federal law that establishes data confidentiality standards for patient health information. This is because Copay Solutions does not store data on behalf of health care providers. Instead, our primary relationship is with you, our customer. Under HIPAA, you have a right to obtain a copy of your medical records. If you choose to use Copay Solutions, we help you store and manage your medical records online.

Although Copay Solutions is not covered by HIPAA, we are committed to your privacy and have in place strict data security policies and measures to ensure that you control access to your personal information. We let you know what information we collect when you use Copay Solutions, how we use it, and how we keep it safe. You choose who views or adds information to your profile, and you can revoke access at any time.

More information

Copay Solutions adheres to the US Safe Harbor privacy principles. For more information about the Safe Harbor framework or our registration, see the Department of Commerce's web site.

For more information or if you have additional questions, please contact us any time. Or write to us at:

Copay Solutions
181 2nd Ave, Suite 628
San Mateo, CA 94401